Your question has probably been answered in the Frequently asked questions below, If not please contact us on [email protected]
Frequently Asked Questions
The organisers of the end to end events are husband and wife team Tori Robinson and Nathan Flear. Tori is the race director for the St illtyds Ultra Marathon in Wales and Nathan is a GB 24 hour athlete and running coach. Together they set up the events to help people stay motivated and focused during the craziness in the world.
No problem, PayPal lets you checkout as a guest, when you click pay with PayPal and are redirected to PayPal please click “Create an account”. Don’t worry, it won’t create an account, the next page allows you to check out as a guest. If you are in a country that PayPal does not allow this, please let us know and we will help find an alternative payment option for you.
Some events now have the option to choose if you want to log in miles or kms, if your event only allows miles you will need to convert your kms to miles, you can do this by using google to convert. You may upload your proof in Kms
No problem, that is great!
You can choose the option to plant a tree instead of receiving a t-shirt when you’re choosing a t-shirt size during the checkout process.
As for no medal, please email as at [email protected] to let us know. The cost of it plus the postage fee will be donated to charity.
Haiti
Honduras
Indonesia
Kenya
Madagascar
Mozambique
Nepal
India
Bulgaria
United Kingdom
United States
Canada
Serbia
Romania
The measurements are 1 side only, not all the way round the chest, as shown in the image.
The bib is blank and is editable so you can input your details onto the bib. If you are having trouble no worries please email the lovely Milo at [email protected] and if you ask super nice he will do it for you.
Your bib number is your order number, you can find this located on your confirmation email when your order was processed, if you didn’t receive this you can also find it on the interactive map, just use the search function to find your name and you will see your bib number. Alternatively, please email us at [email protected] and we will find it for you.
You can upload your evidence on the map page of the event. If you have more than one image you can email us on [email protected] each week/ month with your evidence. If you join the Strava group, change settings to “show to everyone”, then you don’t need to upload evidence but you do need to submit your mileage on the map.
Route 66, Mizen to Malin, Trans Europe, North Coast 500, La Boucle, JOGLE and Royal Jubilee challenge can be cycled as well as walked and/or run.
All other events are for walking and/or running only. Everest is an elevation based challenge measured in feet.
Yes just screenshot your mileage and submit it.
Yes this is no problem. We want to encourage people to keep active as much as possible! We also understand that some people are unable to run due to injury or disability and counting steps is the only way to stay active so we fully support this.
Anything that tracks your daily mileage, you can send a link to your profile or a screenshot of your daily, weekly, monthly mileage.
Yes please join here if you have signed up for a challenge https://www.strava.com/clubs/644322
No problem just resubmit your mileage into the system and it will override what is currently inputted.
On the top right corner of your map there’s a LOG icon, click there and enter your BIB number to see your mileage log.
Please make sure you are using the correct date for your mileage. This is not your DOB it is the day you are submitting the mileage for. It also has to be submitted in the correct format for example DD/MM/YYYY , for example correct format would be 06/07/2020, NOT 6/7/2020.
Please check your junk folder or spam as they sometimes land in here? Also, if you have not received any correspondence, it is possible that there was a typo in your email address. If you find our email in your spam please send us an email to say you have found it. If not please let us know your bib number, full name and event you are taking part in and we will resend it for you and check that the details we have are correct.
No problem, all the links are on our website under More ..> Maps, just choose the event you’re in and you will find your map.
Search for your name on the leaderboard and then click on the result. It will show your pin on the map. To hide / show other contestants click on the “hide / show all markers”. To use 3D view drag and drop the little yellow person (on the bottom right corner) to your location on the map.
That’s fine, you just need to submit the total mileage each day as 1 submission, if you submit more the system will only accept the last submission as the total.
Patience is a virtue :) Postcards are automatically sent after you’ve logged miles, it may take a few hours, if you haven’t received please make sure to check your Spam folder as sometimes they land there. Also check your log to make sure all your miles are in, if there’s still no postcard please message us and we will resend it for you and check.
You can run and walk. We want to encourage people to keep active as much as possible.
All our events have different finishing dates, you can see the end date on your Welcome Email and at the bottom of your map where instructions are.
Sometimes our emails land in the Spam folder, please make sure you check it and check the settings as well as sometimes it’s set to “delete spam automatically”, if there’s still no Welcome email please message us on [email protected] and we will resend it.
Your entry fee pays for usage on the innovative software we have along with google maps usage costs, medals, t-shirts, any charity donations included in the event such as our fight hunger campaign, general business costs like admin, technical issues, development, storage and let’s not forget Mr tax man, VAT is included in the entry fee also along with ongoing development costs, hosting, marketing, spot prizes and other business related costs that allow us to deliver these fantastic events to you. If you chose to plant a tree instead of a t-shirt at the checkout we also pay the cost to plant a tree for you too.
Around £2 from every entry goes to charity donations and planting trees. We now plant 4 trees for every finisher on all our challenges, the rest covers things like VAT, software costs, Google API cost, Google Server costs, Medal, t-shirt, Storage, Postage and packaging and general business costs.